Aug 26 2010
Mini-vacation to Splash Canyon, Barrie. Meh.
On a bit of a whim we took our trailer up to Barrie Ontario for a few nights at the “Splash Canyon” waterpark / camping resort. Normally I probably wouldn’t blog about a kitschy little vacation like this, but I must say that the whole experience was a bit disappointing for a few reasons and perhaps my post can act as a bit of a review for others.
I’ll preface it by saying that we did have fun. The waterpark was fun overall (with exceptions) and we met a great family camping on the site next and ended up having a lot of fun with them both at the waterpark but back at our campsites in the evening as well.
The big issues I had with the park?
1/ On the evening we arrived they shut down the entire waterpark early. When we took issue with it (as we eventually learned our newfound friend neighbors also did) they reason given was “There wasn’t enough people to bother keeping it open, we were loosing too much money”. WTF? Seriously? How about putting a way a few dollars on the summer weekends when you’re making it hand over fist so you can keep the park open no matter how many people are in it on a slow day.
2/ I don’t know if it’s because the season is drawing to a close or what, but overall the water park facilities showed a lack of maintenance.
3/ The wave pool water level was about 2 feet (!!) below where it should be and as such the skimmers were not able to function - this resulted in a lot of crud floating in the water, which in turn ended up causing an early closure of the wave pool again on our second day there due to “water clarity issues”. It’s not surprising there was water clarity issues when there was effectively no surface skimmer filtration.
4/ With some exceptions, many of the staff in some areas really couldn’t seem to give a crap that you were there. Social time with fellow employees or campground friends seemed to trump even basic levels of customer service.
5/ Whoever thought that making walkways surround by (and in some areas, partially built with) loose gravel in a waterpark (where you are in bare feet) should have their head checked. I lost track of the number of times I stepped on rocks EVERYWHERE in the water slide area. Other high traffic areas had nothing at and were sloppy mud which in turned was tracked everywhere else where there were actually paved walkways. Seriously, cement pavers aren’t that expensive that there’s a need to space them 12″ apart and fill the surrounding spaces with gravel while leaving other areas a complete mud puddle.
6/ The campground was rather sterile. Despite being surrounded by beautiful forrest, it’s clear that they clearcut and bulldozed the entire camping area and then planted new trees which are quite small. I often wonder why campground planners do this versus salvaging mature tree cover (and selectively cutting) in order to carve a campground out of the existing mature forest instead. As built, there’s not a lot of privacy and no shade whatsoever - each site is adjacent to at least two others, or three on the inside section. On a positive note, full hookups are standard and were problem free and campground rules were adequately enforced.
7/ Perhaps I’m nitpicking now, but seriously, put a muffler on your service vehicle. You could hear their staff vehicle rumbling through the campground area all day long and it got really annoying as it was obnoxiously loud, especially when they rolled past our campsite in the mornings before we (and I’m guessing, MANY others) were still in bed.
Will we go back? Probably not. It was fun for the 3 days we were there, but with the exception of the fact it had a campground attached there are other (better) waterpark options out there. It think if we hadn’t felt a bit screwed by having the entire park close early on us one day, and partially on another day we might have had a better opinion, but when you have paying customers on your property closing early because your profit margins are not up to your liking, or a pool is dirty and has to be closed due to no fault of the customer (as as the case of the wave pool) the situation becomes inexcusable and certainly won’t make people (including us) come back.
